GitHub Issues
Open an issue for technical bugs, core framework errors, or feature requests. Include your configuration and steps to reproduce the problem.
Support for StratoLMS
A little help, or a dedicated pair of hands.
Build independently with free community support, or bring in the creators of StratoLMS to deploy, customize, and support your course platform.
Free community support
Report bugs, request features, ask configuration questions, and share what you are building with the community.
GitHub Discussions
Ask general setup and configuration questions, compare approaches, and share your StratoLMS installation with other creators.
Optional paid services
Professional & commercial services
Expert help for a production launch, a custom course experience, or ongoing operations. Every engagement starts with your requirements and a quote.
Production setup & deployment
Get StratoLMS running on your infrastructure, with help from its creators.
- Installation and custom domain configuration
- Cloudflare CDN, DDoS protection, and SSL setup
- Database initialization and optimization when storage is enabled
Customization & development
Shape your course platform around your organization's workflow.
- Custom themes, layouts, and course experiences
- Payment gateway and third-party integrations
- Tailored modules and LMS features built as project source or Astro integrations
Priority support & enterprise SLA
Arrange dedicated help when your course platform is critical to daily operations.
- Priority technical troubleshooting
- Response-time commitments agreed in your SLA
- Support scope and coverage tailored to your deployment
Before you get in touch
Do I need paid support to use StratoLMS?
No. StratoLMS remains fully open source under the MIT License. All open-source features are available without a support contract. Your hosting and third-party provider costs are separate.
What does commercial support cost?
We quote based on your deployment, customization requirements, and support needs. Contact us to agree on the scope and price before work begins.
Are response times guaranteed?
Guaranteed response times are available through an agreed enterprise SLA. Response targets, coverage hours, and scope are specified in your support agreement; community support has no SLA.
Can you help with an existing installation?
Yes. Share your current setup, hosting provider, integrations, and the problem you need to solve so we can discuss the right engagement.